cannot cancel subscription
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r r
i cannot cancel my subscription, i dont know why, please see attached screenshot.
also, i didt notice it's charged based on seats, my team member accept the invitation and never used the product but i got charged another bill
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Koushik Marka
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Koushik Marka
Hi there,
Thank you for reaching out. From the screenshot you provided, it looks like you have selected a reason for cancellation from the available options. Additionally, please ensure that you fill out the text box below; once that is completed, the cancellation button will become active.
Regarding billing, our charges are based on the number of seats. When a team member is invited as a Creator, that counts as an active seat.
We are currently working on improving both the cancellation process and the clarity of our seat-based billing.
If you need assistance managing your team or require any further support, please let me know.